Refund Policy

Effective Date: 2026-06-24

1. General Digital Goods Policy

InsightLoop provides fully automated AI data computation services. Due to the immediate delivery nature of digital services and the irrevocable costs incurred by AI compute operations, we generally enforce an "All Sales are Final" policy. Once you have submitted a business idea and a simulation report has been successfully generated, we do not offer refunds based on "dissatisfaction with the result" or "subjective user experience."

2. Eligible Refund Circumstances

We will consider and process full or partial refunds exclusively under the following exceptional circumstances:

• Critical System Failure: If severe downtime on our servers or our LLM providers prevents the successful generation of your report within 24 hours of payment.
• Duplicate Charges: Multiple anomalous charges for the same order due to a malfunction in our payment gateway (e.g., Paddle).
• Service Unavailability: Prolonged inability to provide the purchased service due to force majeure.

3. Chargebacks and Payment Disputes

If you initiate a chargeback or dispute directly with your bank or credit card company without prior communication with us, your account will be immediately suspended and permanently banned. If you have any questions or concerns regarding a charge, please contact our support team first.

4. How to Request a Refund

If you meet the eligibility criteria outlined above, please submit a refund request within 7 calendar days of the transaction. Send your Order ID, registered email address, and a detailed description (with screenshots) of the issue to: 1600126962@qq.com.

Our team will review your request within 1-3 business days. Once a refund is approved, funds will be returned via the original payment method (via Paddle). The exact time for the funds to appear in your account depends on your card issuer, but typically takes 5-10 business days.